Refund & Cancellation Policy

1. Regional pricing and payments

SleekLearn is a global, region-aware tutoring platform. Pricing, currencies, packages, subscription options, available tutors, and supported subjects may vary by region. Payments are processed online through Stripe or another supported payment processor.

2. Lesson cancellations and rescheduling

Parents or eligible account holders may cancel or reschedule a lesson at least 24 hours before the scheduled start time. When a timely cancellation is accepted, the lesson credit will generally be returned to the account or the lesson may be rescheduled.

Cancellations made less than 24 hours before a scheduled lesson and student no-shows are generally not eligible for a refund or returned lesson credit, unless required by law or approved by SleekLearn in its discretion.

3. Tutor or platform cancellations

If a tutor cancels, misses a lesson, or cannot complete a lesson due to a platform issue caused by SleekLearn, we will generally offer a replacement lesson credit, rescheduling option, or refund option. If a lesson is partially completed, we may evaluate the issue and provide an appropriate credit or adjustment.

4. Package credits and subscriptions

Unused package credits may be refundable within 14 days of purchase. Refunds may be reduced by the value of credits already used, scheduled, discounted, promotional, expired, or otherwise non-refundable under the offer terms. Subscription cancellation stops future billing but does not automatically refund prior charges unless required by law or stated in a specific offer.

5. Trial lessons and promotions

Trial lessons, discounted packages, promotional credits, and complimentary credits may have special terms displayed at the time of offer. Promotional or complimentary credits generally have no cash value and may not be refundable unless required by law.

6. How to request a refund

To request a refund, cancellation review, or billing correction, contact support@sleeklearn.com. Include the account email, lesson or transaction details, and a short explanation of the issue. We may request additional information to verify the account or transaction.

7. Refund timing

Approved refunds are issued to the original payment method where possible. Processing times depend on Stripe, banks, card networks, and local payment methods. It may take several business days for a refund to appear on your statement after it is issued.

8. Disputes and chargebacks

Please contact SleekLearn support before initiating a payment dispute so we can try to resolve the issue quickly. We reserve the right to suspend accounts with unresolved payment disputes, fraud concerns, or chargeback abuse.

9. Contact

Questions about this policy may be sent to support@sleeklearn.com or by phone at +1 302 409 6831.